Refund policy

RETURN & REFUND POLICY

Your satisfaction is important to us. If you experience any issues with your order, please review our policy below.

7-Day Return & Refund Guarantee

Customers may request a return, replacement, or refund within 7 days of receiving their order if the product:

Arrives damaged.

Has a manufacturing defect.

Does not function properly upon arrival.

Eligibility Requirements

The request must be submitted within 7 days of delivery.

Clear photos or videos showing the issue must be provided for verification.

The product should include all original accessories and packaging whenever possible.

Non-Returnable Situations

Returns, replacements, or refunds will not be accepted for:

Damage caused by improper use or mishandling.

Products that have been used and are functioning normally.

Damage caused after delivery, including drops, impacts, or exposure.

Requests submitted after the 7-day return period.

Refund Process

Once the claim has been reviewed and approved:

Customers may receive a replacement product or a full refund, depending on the situation.

Refunds are typically processed within 3–7 business days after approval.

If your item is damaged or incorrect upon arrival, please contact us immediately at [Floravia.Organizer@gmail.com] with your order number and unboxing proof. Once approved, we will send you a brand-new replacement at no extra cost, or issue a full refund to your original payment method.